This piece explores the social and economic implications of automating restaurants, and what Americans can learn from Japan’s badass, semi-automated shokkenki restaurants, like the popular chain Matsuya. Here’s the intro:
This spring, at a time when American fast-food workers were marching to demand pay increases, and local governments were voting to raise the minimum wage, the Chili’s restaurant chain installed more than 45,000 tabletop touchscreen devices at 823 of its franchises nationwide. Customers at these locations can now order drinks and dessert directly through monitors, pay without the assistance of a server, play games, and read the digital edition of USA Today. The company has also installed computerized ovens at 1,200 locations. Applebee’s, meanwhile, has announced plans to follow suit with approximately 100,000 tabletop tablets by the end of 2014, while Panera Bread is replacing many registers with self-serve kiosks and adding technology that will allow customers to sit down, enter their orders and table numbers on a smartphone, and have their food delivered to them.